+1 (800) 513-5555 Predictive Dialer Features
"Hello Hunter improves results for companies doing business over the phone. A must have for Inside Sales or TeleSales Professionals"
Highlights
Flash-based Web User Interface
Integrated CRM
Multi-user Predictive Dialer
Predictive Dialer Features
Advance Dial Modes
Full Predictive Dialing uses our advanced calling algorithm based on your past abandon rate, and available agents to intelligently dial the appropriate number of lines to ensure your agents are talking longer. Administrators also have the option to override the algorithm and set a faster or slower dial rate for each campaign which is useful for lists which are costly and best dialed at a slower rate, or for instances when faster dialing is required.
Power Dialing allows a specific agent to call sequentially down a pre-defined list utilizing multiple phone lines. This mode tends to be best for single agent dialing.
Manual Dialing mode allows agents to leverage the Hello Hunter CRM and an easy click-to-call interface to call a specific contact using only a single telephone line. This is the default method used for scheduled call backs.
Inbound support was recently added, allowing for blended inbound and outbound campaigns to the same agents in the same system. Additional setup costs required.
Reporting
100% compliance with real-time abandonment rate reporting per campaign. For more information on legal requirements for dialers see FTC FCC Telemarketing Rules.
Switchboard Admin Our admin switchboard interface gives you a real-time view of what's going on. What calls are being made and which ones do not. Never before has your reporting interface been so slick.
Agent Monitoring
Barge-in functionality allows administrators to listen in, in real-time to calls with only the click of a button.
Whisper function allows trainers or managers to whisper responses or coach new agents thru a call, even if the trainer is geographically separate from the agent.
Full call recording to an archived .wav files is also available for an additional fee.
Integrated CRM - no additional fees for our simple to use CRM which includes...
- Agent note taking and logs allow each agent to see a complete timeline of all interactions with each contact inside our easy to use Flash interface.
- Assign contacts to other agents and closers using our Assign To feature
- Full reporting with graphical charts ensures management and administrators can see which contact lists and agents are performing best
- Global search function allows agents to quickly locate records of contacts. Search by either phone number or custom defined data field like Name or Address.
- Callback Reminders are easily created in one-click either with pre-defined options (ex. in 1 hour, 1 week, or 1 month) or on a custom date.
- When the task becomes due, the agent will be notified with an on-screen popup.
- Web 2.0-based Customer Relationship Management Software (CRM) with multiple-user call log, note taking, and contact reminders. Fully customizable contact data fields. Store customized information specific to your customer's needs.
- Phone Connections: Connect the way you want. You can 1) use your existing phone line 2) use a SIP-based VoIP phone or 3) use our integrated flash-based Web Phone
- Auto Dial & Predictive Dialing algorithm analyzes past call history and contact database to intelligently dial contacts, increasing response rates. More hellos = more sales!
- Desktop application feel & responsiveness in a web-application using a standard browser plug-in. Unique "cache & push" technology bypasses delay caused by old click-send-response-refresh web technology. Contact details appear simultaneously once a telephone connection is established.
- 100% SaaS. No hardware or software to buy or maintain. Software is always up-to-date. (see sidebar)
- Custom built VoIP switching software ensures a natural user-contact experience with NO answer delay and clear telephone connections using your existing telephone. (VoIP connections also available)
- Scalable to 1000+ users. Call routing centers in Atlanta, GA (USA), The Netherlands, Mumbai (India), and Singapore
- 500 premium contacts/month from our proprietary b2b database
- No per user access fees. Unlimited users. A simple monthly fee plus minimal usage charges.
About VoiceMail Detection (for Predictive Dialing):
Hello Hunter Hosted Predictive Dialer carefully evaluated existing methods for Voice Mail Detection (VMD) in real world tests, and has decided to disable the feature by default for most of our outbound calling. Current VMD technologies, including the most "advanced" ones claimed by our competitors hinder the sales and communication process by introducing up to 5 seconds of initial connection silence, frustrating the customer and also the agent. Furthermore, false positives have potential predictive dialing FCC/FTC regulation issues. At Hello Hunter we believe in enabling a 100% natural and lag-free sales environment, and thus chose not to implement VMD by default.
However, if you represent a large installation requiring VMD, please contact us we do have an available VMD solution that provides 90% real-world detection accuracy for most North American phone systems.
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