Answering Machine Detection
How does answering machine detection work?
Yes! We Have Answering Machine Detection
But but it is important to understand the limits of answering machine detection before deciding if its suitable for you. Answering machine detection attempts to determine if an answered call is a live person or machine voicemail box. To do this, a computer analyses the audio sample of the first 2-3 seconds of an answered call. This time to analyze the call results in a delay of up to 3-4 seconds before it can be connected to a sales representative. To a human contact, this may result in the party saying “hello, hello, hello” several times before actually being connected to an agent. To many, this is a dead giveaway the call is from an outbound call center. All answering machine detection methods suffer from this delay.
Hello Hunter as part of our standard predictive dialer package, carefully evaluated existing methods for Answering Machine Detection (AMD) in real world tests and has found a solution that provides accuracy of 80% with an average of 3.2 seconds of delay. This system of answering machine detection is available to all our voice broadcasting and predictive dialing customers.
However, we recommend against its use due to the delay caused by its use. Most of our customers prefer a 100% natural and lag-free environment and instead opt to use our Voicemail Detection (VMD) along with a pre-recorded message to leave a message.
Voicemail Beep Detection (VMD)
Hello Hunter’s voice broadcasting and predictive dialer systems both utilize Voicemail (Beep) Detection (VMD) to identify the proper time to begin playing a pre-recorded message. Beep detection is important because without it, pre-recorded messages will either be cut off too soon, or leave too much dead air at the start of the message.
Voicemail Beep Detection is used in Predictive Dialing when an agent selects to leave a pre-recorded message and in Voice Broadcasting when the Leave Message checkbox is selected for the VB campaign.